Route Package Protection

Live Arrival Guarantee

Toledo Goldfish guarantees your fish will arrive to you in excellent condition or we will ship replacements or refund your purchase. Step by step acclimation instructions will be included with your order to help insure a smooth transition for your fish. We do try to always include extra fish with each order so please do always count the number of live fish your receive as well as any that have issues before reaching out. If you have any issues with your shipment you can reach us directly at info@toledogoldfish.com.

Please note: This item is a living being. We hope your aquatic creature lives a long, happy life! But there is always a chance its lifespan will end prematurely. Before you buy consider the possibility of disappointment about the lifespan. These are live animals and may not survive shipments in extreme heat or cold. We do package our shipments well, but please postpone your order if daytime temperatures in your area are below 45° or above 90°.
DO NOT RELEASE AQUATIC CREATURES INTO THE WILD.

RESTRICTIONS: Buyers are responsible for double checking local and state regulations before ordering live fish. 

Toledo Goldfish provides FREE SHIPPING on all goldfish, koi, crayfish, minnow, tadpole and snail orders.  We process orders for overnight arrival to your door Tuesday - Friday. We currently utilize FedEx and UPS. We cannot ship products to PO or APO addresses and do not use USPS for live fish.

Orders placed by 10AM EST Monday - Thursday will ship same day, with orders being placed after the cut-off time shipping the next day. Orders placed after 10AM EST on Thursdays will ship the following
Monday.

If you order fish and large amounts of fish food, they may be shipped separately. Small bags of fish food may ship in the same box as the fish.

Our fish are packed in insulated cardboard boxes with stryo, foil and/or ice packs depending on the weather. We ship your fish with cold spring water and pure oxygen which allow them to travel overnight from our farm to your door.

We ship all live fish for overnight delivery but we do pack our fish to hopefully be okay in the case of an unexpected delay by the carrier. It doesn’t happen often, but please do always receive a delayed
box and get your fish into fresh water as soon as possible on arrival. Make sure to count all the live fish and any that have issues and reach out to us at info@toledogoldfish.com within 24 hours.

Goldfish can eat many different types of fish flakes or pellets. We suggest goldfish smaller than 4" in size are fed flake fish food or mini pellet floating food. Goldfish larger than 4" can have either the mini pellets or larger 5mm pellets.  Be careful to follow feeding instructions as overfeeding your fish can be harmful for your fish.

It is common for fish to by shy or stand offish upon arrival. It can take them some time to adapt to their new environment and learn to come up and feed.

To learn more about feeding your fish and feed training your fish check out this blog post: https://toledogoldfish.com/blogs/news/all-about-feed-training-your-koi-and-goldfish